Dr. Mark Goulston, Bestselling Author of “Just Listen: Discover the Secret to Getting Through to Absolutely Anyone”

Mark Goulston, author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, heads executive coaching at an international strategic and development firm. He has helped Fortune 500 executives, managers and line workers achieve success, and teaches communication techniques that will help you get through to anyone:
- Understand how to respond quickly to take control
- Get your own emotions under control
- Make people feel felt so you can connect
- Engage a person by being sincerely interested
- Turn complainers into allies
- Be willing to bare your own neck and deliver an empathy jolt
- Make amends with a power apology
For more from Dr. Goulston, listen to the entire show or visit markgoulston.com.
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On March 2, 2010, Dr. Robert Cialdini, New York Times bestselling author of Influence: Science and Practice and Yes, 50 Scientifically Proven Ways to be Persuasive, joined Ken and Sheryl Dawson on the Total Career Success VoiceAmerica Internet radio show to share six fundamental principles of influence based on years of research:
On March 8, 2010, Dr. Ivan Misner, chairman of BNI and New York Times bestselling author of Networking Like a Pro: Turning Contacts into Connections, joined Ken and Sheryl Dawson on the Total Career Success VoiceAmerica Internet radio show to discuss why meeting new people is only half the battle in networking. Dr. Misner provided advice, tips and action plans for leaving a lasting impression. Contrary to popular belief, it takes more than an elevator pitch and a business card. Successful networking is about cultivating and maintaining strong relationships, and the courting begins the first time you meet someone. Dr. Misner presented five excellent questions to go beyond sharing what you do. Apply these techniques to your job search and career for success.
