Kerry Patterson on Communicating and Influencing to Get Results

Kerry Patterson, author of Crucial Conversations: Tools for Talking When the Stakes Are High, shows people how to communicate to obtain healthy results: think before speaking, be aware of the context and conditions of a discussion, and maintain respect even when disagreeing. These skills are essential for individual, family, and organizational success. Individuals and groups should learn to:

• Focus on goals when emotions run strong;
• Increase awareness of warning signs that a conversation is about to take a turn for the worse;
• Make it safe to talk about anything;
• Create healthy dialogue even when scared, angry, frustrated or hurt;
• Say potentially hurtful things in a way that minimizes defensiveness;
• Listen effectively when others blow up or clam up;
• Move from discussing tough issues to taking healthy action

To learn more from Kerry Patterson, listen to the entire show below.

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