Kerry Patterson on Communicating and Influencing to Get Results

Kerry Patterson, author of Crucial Conversations: Tools for Talking When the Stakes Are High, shows people how to communicate to obtain healthy results: think before speaking, be aware of the context and conditions of a discussion, and maintain respect even when disagreeing. These skills are essential for individual, family, and organizational success. Individuals and groups should learn to:

• Focus on goals when emotions run strong;
• Increase awareness of warning signs that a conversation is about to take a turn for the worse;
• Make it safe to talk about anything;
• Create healthy dialogue even when scared, angry, frustrated or hurt;
• Say potentially hurtful things in a way that minimizes defensiveness;
• Listen effectively when others blow up or clam up;
• Move from discussing tough issues to taking healthy action

To learn more from Kerry Patterson, listen to the entire show.

To jumpstart your job search and career advancement today, visit www.betterjobbetterlife.com for 7 FREE videos that will transform your career.