Donna Flagg, consultant and author of Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work, reveals dos and don’ts and easy-to-memorize scripts for the tongue-tied. She shares insights to help you communicate more effectively, including:

• There is real value in being forthcoming and forthright
• Communication is the most powerful tool at work
• High emotions are what most often deteriorate the integrity of a conversation

Worrying about what someone might do or say creates barriers that can be difficult or even impossible to overcome.

While the thought of having a difficult work conversation is unpleasant, the experience doesn’t have to be. It’s all about telling the truth and being clear without always expecting to fight.

For more from Donna Flagg, listen to the show below or visit www.lastics.com/about.

To jumpstart your job search and career advancement today, visit www.betterjobbetterlife.org.