The Trust Quotient: From CEO to Entry Level, Trust Transforms Results
Trust in the effectiveness of the Senior Leadership Team can boost financial performance by 290%.
A culture of trust, high employee value, and collaboration ultimately is reinforced one-on-one, leader to employee, and among co-workers and teams.
The 2023 Edelman Global Trust Barometer1 indicates 89% of employees are concerned about job security yet only 36% are concerned about the economy. Only 64% trust their CEO and 73% trust their coworkers. The 2023 DDI Global Leadership Forecast2 indicates that trust in the effectiveness of the Senior Leadership Team can boost financial performance by 290%. Yet only 32% trust their senior leaders and 46% trust their managers to do the right things. Clearly there is an overall need to build a culture of trust from top to bottom and across organizations to enhance collaboration, innovation, accountability, engagement, retention, performance, and business results. What is your organization’s trust quotient?
Top Leadership Trustworthiness
The CEO and senior leadership must take the lead by setting an example for the entire organization related to transparency in strategy, goals, and desired outcomes. Collaboration and accountability are key to building a culture of trust and openness. Communicating the value of each employee, team, and function must be frequent and demonstrated through consistent behavior. Leaders with high EQ competencies are most successful in building and maintaining trust. A culture of trust, high employee value, and collaboration ultimately is reinforced one-on-one, leader to employee, and among co-workers and teams.
Doing the Right Things
When employees trust senior leadership and their managers, the results are transformative. What are the right things that build trust? The 2023 DDI Global Leadership Forecast identified these essential behaviors for a high trust quotient:
- Listen and respond with empathy
- Provide opportunities for growth and development
- Share thoughts and rationale for decisions
- Genuinely acknowledge one’s own failures
- Care about employee wellbeing
- Encourage others to challenge old ways of doing things
- Recognize the success of team members
Leaders must demonstrate transparency, authenticity, and empathy. Enabling career development and growth opportunities and supporting the well-being of employees have become top priorities from Boardroom to HR and Learning and Development functions to team leaders across the organization. Providing feedback, coaching, and mentoring have become key managerial responsibilities. Collaboration and innovation throughout the organization are valued competencies. Recognition of ideas, performance, and adaptation to encourage and engage all employees are dynamite trust builders often overlooked and undervalued.
Accelerating Your Trust Quotient
To support leaders and employees in developing trust, team work and collaboration, Harrison Assessments predictive behavioral assessment system offers a range of talent solutions for development, engagement and retention. Predictive data on individual employee expectations, motivations, and fulfillment enable HR/ OD/ L&D and all leaders to intentionally build trust, engage, develop, and retain employees!
Accelerate your trust quotient by using predictive assessment to intentionally understand individual employee expectations, identify employees at risk, increase engagement, reduce turnover, improve employee/ leader trust and collaboration, and enhance your performance results.
Harrison Assessments predictive engagement report includes individual employee expectations, motivator/ support gaps, and fulfillment gaps! Harrison’s engagement solution also includes Organizational Analytics for any size organization to cost effectively identify employees at risk so you can immediately take action to address their unfulfilled expectations, as well as areas of improvement and development. And Harrison Assessments is a Brandon Hall multiple talent solutions award winner!
Accelerate your trust quotient by using predictive assessment to intentionally understand individual employee expectations, identify employees at risk, increase engagement, reduce turnover, improve employee/ leader trust and collaboration, and enhance your performance results. Harrison Assessments’ cost-effective, state-of-the-business solutions enable the right things that build trust throughout the organization.
By Sheryl Dawson
CEO Dawson Consulting Group
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