Art Miller has worked for more than 25 years as a
professional consultant and trainer throughout the United States, Europe, the Middle East
and Asia. His primary focus is on improving productivity for clients in the areas of
sales, marketing, customer service, operations, IT, manufacturing and engineering. Among
the topics he specializes in are: negotiating, sales, sales management, understanding
communication styles, behavioral interviewing, presentations, writing, motivation and
customer service.
Prior co-founding a training company, Mr. Miller was the Vice President
of Human Resources, responsible for recruiting, training, compensation and benefits, for a
Chicago based investment banking firm with offices around the US and Europe. He also
worked for Booz Allen & Hamilton, management consultants, where he was responsible for
recruiting of manufacturing and computer consultants.
As a consultant and trainer, Mr. Miller has conducted hundreds of
seminars on leadership, such as behavioral interviewing, coaching and counseling, priority
management, and influencing skills. He is often praised for his practical, result-oriented
approach to business that is based on the best scholarship available. His realistic
approach and insights in every day work issues, such as dealing with employee conflict or
running effective meetings, are valued by participants.
Among the clients he has served are: American Express, Bank One,
British Airways, Burlington Northern Santa Fe Railway, The Economist, Fuji, Golf
Digest, JPMorganChase, KLM Royal Dutch Airlines, Lockheed Martin, Magazine Publishers
of America, Merrill Lynch, Newsweek, Primedia, Texas State Bank, Times Mirror,
Wells Fargo and Xerox.
His experience as human resources manager, sales manager, consultant
and trainer gives him a unique perspective on many issues that affect employee behavior
and effectiveness. His best selling book, Selling Financial Services, was published
by The Bank Administration Institute, and he has contributed many articles on business
development and productivity to such publications as Industry Week. He also wrote
Making Sales Manager, Probus, 1992, and is a frequent speaker for the banking and
publishing industry conferences.
Mr. Miller earned a B.A. and M.A. from the Catholic University in
Washington, D.C. |
