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Coaching for Retention
Research has proven that the top reason employees leave organizations is how they are
treated by their supervisors. Even more alarming are statistics showing that only 28% of
employees are fully engaged in their jobs and company. This coaching seminar improves
retention and performance in your company.
Learn how to ...
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Administer disciplinary steps (for supervisors' session) |
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Identify and communicate common goals |
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Reduce the potential for misunderstanding |
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Effectively manage difficult employees |
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Gain commitment by listening more effectively |
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Facilitate and guide discussions more productively |
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Overcome defensiveness in others |
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Address others' needs while achieving improved performance |
Communicating for Results
"The Dawson seminar is thorough and current on effective
approaches to improving the performance management process. Our employees were fully
engaged in the learning process and found the information and recommendations very helpful
in preparing for the always challenging performance review process. We recommend this
professional seminar and Dawson Consulting Group's highly effective and custom approach to
management and employee training and development."  |
The International Association for Human Resource Information Management announced
that 96% of respondents to an organizational needs survey viewed the top priority for 2005
as Performance Management.
This seminar is highly interactive designed to increase awareness of how communication
style, attitudes, and beliefs impact the message sent and received. Listening,
understanding how assumptions rule ones thoughts, and appreciating the ideas and opinions
of others are some of the key topics. Participants learn to more effectively deal with
common communication challenges.
Learn how to ...
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Understand the basic blocks and barriers to productively
communicating for results |
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Use models and techniques for assertive and win-win
communications |
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Use methods for giving and receiving feedback constructively
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Understand the impact of body language on communication |
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Apply the key communication skills of exceptional leaders |
Stepping up to Supervisor
| "Stepping Up to Supervisor is an excellent fundamental seminar
which is very compact. The open forum is an engaging presentation style which encourages
participation and facilitates learning. The seminar provides practical take away skills
and a sound foundation for further development and training. The personal supervisory
success profile or assessment is a useful indicator of relevant traits to develop that
will improve one's performance. The seminar is worth the investment of time and money and
motivates you to learn more!" ~Dresser-Rand |
This highly acclaimed seminar is designed for employees considering promotion to
supervisor and for brand new supervisors seeking help in adapting to their new role. This
seminar is extremely valuable in setting the expectations for supervisory performance
success in vital areas such as compliance, safety, quality, and productivity which
directly impact the bottom line. Included is a personal Supervisory Success Profile of
each participant's behavioral preferences that will reveal his/her potential skill gaps
that relate to specific performance-based traits and competencies which may be a barrier
to participants' performance success.
Learn how to ...
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Understand what it takes to transition from the employee
ranks to the managerial ranks. |
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Assess their skills, abilities, and attitudes regarding
supervision and decide if it is their current career path. |
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Understand the basic supervisory functions and competencies
and develop a plan for acquiring any skill deficiencies. |
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Understand the importance of the supervisory role in
modeling and communicating the organization's core values, policies & procedures,
and success behaviors. |
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Gain acceptance, commitment and influence from all levels of
the organization. |
Influencing Others
Organizational success depends on the ability to interact and influence others.
Understanding personality styles is a key to adapting one's behavior effectively to
influence. Going beyond the basics of communications, this seminar provides a deeper
understanding of how to influence various styles of personality, deal with conflict, and
read body language with role play experience.
Learn how to ...
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Understand one's own style of influence and that of others |
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Develop rapport building techniques |
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Adapt one's pace and structure |
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Avoid common listening problems |
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Become skillful at questioning and gathering information |
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Avoid and resolve conflicts |
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Develop effective influencing strategies |
Behavioral Interviewing
Hiring the wrong people is costly! This seminar teaches behavioral interviewing
for managers. Determining realistic job requirements, preparing for interviews,
and asking the 5 types of questions are presented. Role play is utilized
to develop effective interview skills with which managers can hire the RIGHT
people, save money and increase performance.
Learn how to ...
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Prepare, structure and conduct effective interviews |
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Determine realistic job requirements based on knowledge,
skill and attitude |
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Identify various types of questions, and the relative value
of each |
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Use questions effectively and 'drill down' to gain useful
information |
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Use behavioral descriptive questions to understand the true
capabilities of a candidate |
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Identify ten job related characteristics and how to ask
questions about them |
Performance Management for
Retention
The International Association for Human Resource Information Management announced that
96% of respondents to an organizational needs survey viewed the top priority for 2005 as
Performance Management.
This seminar presents a performance management process designed to create an environment
for extraordinary performance, set high expectations, and conduct effective performance
evaluations. This course is distinct from the coaching seminar because it addresses how
to create an environment of performance and productivity for your entire department and
every employee, conduct the performance evaluation, and prepare for it by setting employee
goals and standards for performance. Participants are expected to bring real life situations
with which they are currently dealing and will learn steps to significantly improve performance
using the performance evaluation process. They will also receive practical coaching during
their practice session.
Learn how to ...
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Use effective communication skills to successfully conduct a performance evaluation |
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Understand the role in increasing employee performance |
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Prepare for the performance evaluation process |
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Coach employee performance on a day-to-day basis in a
way that inspires and gains commitment versus micromanaging |
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Prepare for and conduct a successful performance evaluation meeting |
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